100% Online


8 hours






2 weeks




SHL University

To introduce students with the structure of hotel and operations departments, how these departments are connected, communicating with each other and what role they are playing in terms of operations.

Having the focus on Customer Service & Guest satisfaction.
How to effectively utilize guest history information, tools and personal engagement to enhance personalized service and anticipate guest needs, leading to improved guest satisfaction and loyalty. Looking on the overall of tasks of a Comercial department, Revenue Management as well as the basic budgeting process pillars for a hotel.
This course will consist of a summary of each module and a short quiz. You must earn 60% or higher to earn your certificate.

What will you learn in this program?.

In this program, you will learn the fundamentals of hotel operations, front office management, housekeeping, food and beverage management, and revenue driving strategies. The course covers topics such as guest check-in/out processes, customer service excellence, cleanliness standards, menu planning, revenue management principles, and sales and marketing strategies.


This program is suitable for professionals and individuals seeking to learn introductory concepts and expand their knowledge on hospitality industry management.
Whether you are growing in your company (or any other company), or are undertaking a venture as an entrepreneur in the hospitality industry you need to have a minimum of management knowledge to add value in your position or to lead your business.
This is achieved through a 100% online training course with short videos with professors and assignments in each module.


The course will follow the next structure:

Module 1: Introduction to Hotel Operations
Module 2: Customer Service
Module 3: Sales and Marketing
Module 4: Driving Hotel Revenue
Module 5: Housekeeping
Module 6: Food and Beverage Department
Module 7: Front Office Reception

Michael Kerschbaumer

Founder and General Director STS HOSPITALITY Georgia & Armenia

Experienced Managing Director with a demonstrated history of working in the hospitality industry. Understanding of different cultures due to huge foreign country experiences. Skilled in Hotel Management, Operational Excellence, Leadership Culture, Guest Service and Satisfaction, Wellbeing and work place creation, Catering, Food & Beverage, MICROS, Front Office, and Banquet Operations.

Enrollment process

Click on Enroll once and then click on checkout/view cart.

If you would like to obtain a certificate of completion, please enroll in Get Certified: Hotel Operations after finishing the MOOC.

Request more information

If you would like to enroll multiple users or need more information about this course, please contact us!