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Description
This course will equip you with negotiation strategies, conflict resolution techniques, and communication skills to effectively approach negotiations between hotels, tour operators, travel agents, and OTAs. Highlighting the role of technology and innovation in tourism negotiations, you will learn to navigate conflict and negotiations, allowing you to enhance long-term stakeholder relationships.
Important Information:
- Applications open: Anytime
- Priority deadline: Anytime
If you would like to enroll multiple users or need more information about this course, please contact us!
toa@ie.edu
What you'll learn
- ✔ Basic negotiation principles and tools.
- ✔ Negotiation strategies for hotels, tour operators, and OTAs.
- ✔ Impact of technology and innovation.
- ✔ Differences between e-negotiations and offline negotiations.
- ✔ Role of collaborations and international organizations.
- ✔ Insights into global and local tourism partnerships.
Course content
- Introduction to fundamental negotiation principles and theories.
- Key negotiation tools and techniques.
- Strategies for effective conflict resolution.
- Strategies for negotiating between hotels and stakeholders.
- Techniques to boost revenue and manage pricing.
- Approaches to negotiating with tour operators and travel agents.
- Importance of partnerships and alliances in tourism.
- Strategies for forming effective collaborations.
- Negotiation tactics for international and local partnerships.
- Impact of technology on negotiation processes.
- Differences between e-negotiations and traditional methods.
- Innovations shaping the future of tourism negotiations.
WHO IS THIS PROGRAM DESIGNED FOR?
This course is ideal for hotel managers, sales professionals, academics, students, and policymakers aiming to master negotiation skills within the tourism industry. It offers comprehensive training in negotiation strategies, conflict resolution, and communication techniques essential for various roles in tourism management. Participants will gain expertise in negotiating with hotels, tour operators, and travel agents and understand the impact of technology and innovation on negotiations. This course also emphasizes the importance of collaborations and partnerships at local, national, and international levels. With flexible online access and expert instruction, this program provides critical knowledge and skills to advance careers and foster successful stakeholder relationships in tourism.
Meet our instructors
Lemonia Papadopoulou-Kelidou
Academic and Professional specialized in Negotiations
Dr. Lemonia Papadopoulou-Kelidou is a distinguished negotiation expert with a wealth of experience in the tourism and hospitality industry. She has a strong background in conflict management and negotiation strategies, consistently delivering successful outcomes in competitive market conditions. Dr. Papadopoulou-Kelidou's roles as an Adjunct Professor at Webster Vienna Private University in Austria, as a Lecturer at CITY College University of York Europe Campus, and as the Founder and Owner of Lambda Negotiations demonstrate her expertise in providing training and consultancy services for business negotiations. In her position as an Executive for International Relations at the City of Thessaloniki, for almost a decade, she has been instrumental in working with Consular Corps and Foreign Missions in Greece, developing negotiation skills in international relations. Dr. Papadopoulou-Kelidou has presented tourism strategies at various international conferences, showcasing her in-depth knowledge of negotiation in the tourism industry. With a PhD in "Conflicts Areas and Negotiations Strategies in imperfectly competitive conditions" and a Master Diploma in "Negotiations," Dr. Papadopoulou-Kelidou is a multilingual professional with strong communication and interpersonal skills. Her extensive publications, presentations, and keynote speeches underscore her thought leadership in the field of negotiation, making her well-equipped to drive successful outcomes in any challenging business and academic environment. Dr. Papadopoulou-Kelidou's participation in the Annual Panhellenic Yachting Conference, among prestigious shipowners and yachting experts, demonstrates her versatility in negotiation across different industries. Her extensive experience and thought leadership in the field of negotiation have made her a sought-after speaker at various prestigious institutions worldwide, including Washington State University in the USA, Istanbul Ticaret University in Turkey, and Bahria University in Islamabad, Pakistan, showcasing expertise and experience in various fields.