Smart Tourism Needs a Skilled Workforce
A recent insight report from the World Economic Forum, "Travel and Tourism at a Turning Point," outlines that the sector is at a crossroads, facing unprecedented growth opportunities alongside significant challenges. The report claims that this pivotal moment is driven by a wave of technology that promises a future of hyper-personalized and seamless guest experiences, from AI-curated itineraries to IoT-enabled rooms that anticipate our every need.